Documents
Opening your account
ISAs
Making changes to your account
- Power of Attorney – add an Attorney to an existing Online account
- Power of Attorney – add an Attorney to an existing Postal account
- Change of personal details
- Addition of second account holder
Bereavement
- Bereavement support: What to do when someone dies
- Deceased Customer Account(s) Closure form
- Grant of Probate / Letters of Administration fee form
Information
- About us
- General Savings Conditions (2023 edition)
- Certifying copies of original documents
- Managing Postal Accounts
- Bereavement support: What to do when someone dies
- Where you can go for help
- Protecting yourself from fraud and scams
- Personal Savings Allowance
- Tariff of fees
- Handling your complaints
- Website User Privacy policy
- Savings & Investment Summary Privacy policy
- Savings & Investment Privacy policy
- Variable interest rate accounts summary
- Fixed Rate Postal Bonds interest rate summary
- UK Finance - Help if you’re experiencing financial abuse
- Deposit / withdrawal request form
Financial Services Compensation Scheme
Help
Financial Services Compensation Scheme
Your eligible deposits held by a UK establishment of Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit www.fscs.org.uk.
