While our call centres are now open as normal we do encourage you to use your online account where possible. Read here for more information.
We have no immediate plans to change the way we service our customers who are non-UK resident. However, we are continuing to monitor any impact of the UK’s withdrawal from the EU. If we do need to make changes to our products or the way we service non-UK resident customers, we’ll be sure to contact you and give you as much notice as possible.
Call us on 0800 032 9999.
If you’re calling from outside the UK please contact us on +44 330 123 1111.
The international number is charged at your telephone provider's international call rates.
We're open from:
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If you're an existing customer, log in to your account and send us a secure message.
If you're not an existing customer you can contact us by emailing [email protected]
As email isn't a secure channel, please don't include any personal details in any messages you send.
If you'd like to write to us, or need to send extra information, please use the following address:
Charter Savings Bank
PO Box 855
Wallsend
NE28 5BL
If you wish to make a complaint, please visit this page for more details.
For queries relating to pictures or logos for press, please contact [email protected].
Your eligible deposits held by a UK establishment of Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit www.fscs.org.uk.
Monday - Thursday (excluding bank holidays):
8am to 8pm