Contact us
If you'd like to talk to us about your account or any of our savings products, we'd love to hear from you. You can get in
touch in one of the following ways.
Telephone
Call us on 0800 032 9999
If you’re calling from outside the UK please contact us on +44 330 123 1111.
The international number is charged at your telephone provider's international call rates.
We're open from:
Christmas opening hours
-
Monday 23 December:
8am to 8pm
-
Tuesday 24 December:
8am to 1pm
-
Wednesday 25 December:
Closed
-
Thursday 26 December:
Closed
-
Friday 27 December:
8am to 6.30pm
-
Saturday 28 December:
9am to 5pm
-
Sunday 29 December:
10am to 4pm
-
Monday 30 December:
8am to 8pm
-
Tuesday 31 December:
8am to 5pm
-
Wednesday 1 January:
Closed
-
Thursday 2 January:
8am to 8pm
-
Friday 3 January:
8am to 6.30pm
Secure message
If you're an existing customer, log in to your account and send us a secure message.
Email
If you're not an existing customer you can contact us by emailing [email protected]
As email isn't a secure channel, please don't include any personal details in any messages you send.
Post
If you'd like to write to us, or need to send extra information, please use the following address:
Charter Savings Bank
PO Box 855
Wallsend
NE28 5BL
Complaints
If you wish to make a complaint, please visit this page for more details.
Media contacts
For all media enquiries please contact:
Patrick Evans - Executive Director, Citigate Dewe Rogerson
DD: 020 7282 2913
Mob: 07774 133 934
Please contact Roselle Allsop, Associate Director of Marketing
at [email protected] for profile pictures or logos for press.
View latest news here
Financial Services Compensation Scheme
Your eligible deposits with Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme,
the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit www.fscs.org.uk.
