Contact us

Coronvirus update

While our call centres are now open as normal we do encourage you to use your online account where possible. Read here for more information.

Supporting you through Brexit

We have no immediate plans to change the way we service our customers who are non-UK resident. However, we are continuing to monitor any impact of the UK’s withdrawal from the EU. If we do need to make changes to our products or the way we service non-UK resident customers, we’ll be sure to contact you and give you as much notice as possible.

Telephone

Call us on 0800 032 9999.

If you’re calling from outside the UK please contact us on +44 330 123 1111.

The international number is charged at your telephone provider's international call rates.

We're open from:

Monday - Thursday (excluding bank holidays):	8am to 8pm
Friday:	8am to 6.30pm
Saturday:	9am to 5pm
Sunday:	10am to 4pm

Secure message

If you're an existing customer, log in to your account and send us a secure message.

Email

If you're not an existing customer you can contact us by emailing [email protected]

As email isn't a secure channel, please don't include any personal details in any messages you send.

Post

If you'd like to write to us, or need to send extra information, please use the following address:

Charter Savings Bank
PO Box 855
Wallsend
NE28 5BL

Complaints

If you wish to make a complaint, please visit this page for more details.

Media contacts

For queries relating to pictures or logos for press, please contact [email protected].

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