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We’ve made some changes to our website to make it even easier to get the information that matters.

Contact us

Picture Of call centre

Secure message

If you're an existing customer, log in to your account and send us a secure message. We’ll aim to provide a response within 2 working days.

Forgotten login details?

If you’ve forgotten your password or your user ID, we can get you back online in minutes. Simply click ‘Forgotten your password?’ or ‘Forgotten your user ID?’ when you visit the login page and follow the instructions on screen.


Due to the popularity of our products, we’re experiencing extremely high call volumes at the moment, and you could be waiting over 30 minutes to speak with one of our team.

If you’re looking for a particular product, please be aware that we offer limited edition accounts and so if you don’t see the one for you, come back to our website another time. If you’re an existing customer, you can login and view all of our accounts and apply in a few easy steps.

For anything else, you may find the answer within our FAQ section.

Call us on 0800 032 9999.

If you’re calling from outside the UK please contact us on +44 330 123 1111.

The international number is charged at your telephone provider's international call rates.

We're open from:

  circle Monday - Thursday (excluding bank holidays):

dash 8am to 8pm

  circle Friday:

dash 8am to 6.30pm

  circle Saturday:

dash 9am to 5pm

  circle Sunday:

dash 10am to 4pm



If you're not an existing customer you can contact us by emailing [email protected]

As email isn't a secure channel, please don't include any personal details in any messages you send.


If you'd like to write to us, or need to send extra information, please use the following address:

Charter Savings Bank
PO Box 855
NE28 5BL

Supporting you through Brexit

We are continuing to monitor any impact of the UK’s withdrawal from the EU and what this may mean for our customers. If we do need to make changes to our products or the way we service any of our non-UK resident customers, we’ll be sure to contact you and give you as much notice as possible. For updates on the latest changes, visit and read ‘What happens if I move abroad?’ in the 'Operating your account’ section.


If you wish to make a complaint, please visit this page for more details.

Media contacts

For queries relating to pictures or logos for press, please contact [email protected].

View latest news here

Charter Savings Bank and Davies

We’ve partnered with Davies so that we can get real time feedback when you’re carrying out your savings transactions. Your opinions matter and so we may send you a survey from time to time to understand how you feel about our service. This will come from [email protected] so when you see it, please let us know how we’re doing.

Financial Services Compensation Scheme

Your eligible deposits held by a UK establishment of Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit