* AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year.
"Firstly, it should be said that people of all ages and backgrounds fall foul of scammers on a daily basis. It’s important to remember not to feel embarrassed or ashamed, and acting quickly and decisively to mitigate potential loss is crucial."
Read more about how to stay safe this winter
Richard Powell
Group Head of Financial Crime and Risk
Our additional support page
We know that no two situations are the same, so our dedicated page details what resources are available to you if you need any extra support.
Try our FAQs to get the answers you need
Our accounts are proving popular so it might take you longer than normal to speak to us. To save you waiting, you might find the answers you need on our frequently asked questions page.
We’re award-winning
We’re committed to providing the best possible service for our customers, so we couldn’t be happier that we’ve been recognised by our peers and our customers in receiving a number of industry awards.
ISA Provider of the Year
Best Fixed Term Savings Account Provider
Best Fixed Rate Savings Provider
News and Articles
Financial Services Compensation Scheme
Your eligible deposits held by a UK establishment of Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit www.fscs.org.uk.