What is an ISA?

An ISA (Individual Savings Account) allows you to keep your hard earned savings safe from the taxman. You don’t pay tax on the interest on cash in an ISA or on income or capital gains from investments in an ISA.

Interest from ISAs doesn’t count towards your Personal Savings Allowance.

Every tax year, the Government sets a maximum amount that can be saved in an ISA in that year – you can find details of this year’s ISA allowance on the HMRC website. The annual allowance can be split across a cash ISA, stocks and shares ISA, innovative finance ISA and lifetime ISA.

You can only subscribe to one cash ISA in each tax year (6 April to 5 April).

What type of ISAs do you offer?

We only offer Cash ISAs.

Our ISA products are similar to our standard savings accounts. You can choose from products that provide a fixed interest rate for a fixed period of time, a variable interest rate where you can make a charge-free withdrawal after providing a certain notice period, or a variable interest rate where you can make a charge-free withdrawal at any time.

Please note withdrawals from certain types of Cash ISAs may be subject to a charge by way of loss of interest – please refer to your Account’s Specific Conditions for details.

What is a Mix & Match ISA?

At Charter Savings Bank we offer a Cash ISA platform called the Mix & Match ISA. This allows you to have more than one product within your Cash ISA with us.

With our Mix & Match ISA you don’t have to put all of your annual allowance into one ISA product at the same time. For example, you could open an Easy Access Cash ISA with £5,000 and then the following month deposit £10,000 in a 1 Year Fixed Rate Cash ISA product. If you have more money available you could open a third Cash ISA product with us using the remaining £5,000 of your annual allowance.

The types of Cash ISAs you can open will depend on the products we have available at the time.

No matter how many Cash ISAs you hold with Charter Savings Bank, they will all be held within one ISA wrapper.

Are your Cash ISAs covered by the FSCS (Financial Services Compensations Scheme)?

Yes, your eligible deposits with Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.

For further information, please read this guide to the Financial Services Compensation Scheme or visit www.fscs.org.uk.

Will the interest earned count towards my Personal Savings Allowance?

No. Interest earned in an ISA does not count towards your Personal Savings Allowance.

Can I have more than one ISA?

Under HMRC regulations and where a provider allows, you are permitted to subscribe with multiple Cash ISA providers within the same tax year (6 April to 5 April).*

*Please note that you are currently unable to subscribe with Charter Savings if you have already subscribed with another provider, unless you are transferring all current year funds to us.

You can hold more than one Cash ISA product within the Charter Savings Bank Mix & Match ISA to suit your needs (e.g. one Fixed Rate Cash ISA, one Easy Access Cash ISA).

Subscriptions to one or more of our ISA products in a tax year doesn’t constitute a subscription to another Cash ISA in that tax year.

Please note even if you have paid new funds into a cash ISA this tax year and don’t wish to transfer those, whilst you can’t pay new funds to an ISA product with us in the same tax year you can still transfer funds from ISAs with another ISA provider for previous tax years.

Please note: The tax treatment of ISAs may change in the future and is based on your individual circumstances.

Yes. You can transfer all of this year’s subscriptions and those from previous years when you open a new Cash ISA with us. You can provide us with the details of your request during the online application; this can also be done after you have opened a Cash ISA with us by downloading the relevant Transfer Authority Form from our Useful Documents page.

You can transfer from one cash ISA into a new one with a new provider, and you can also transfer money from an existing stocks and shares ISA into a cash ISA.

When transferring an ISA you should always make sure you do it through an ISA transfer request with your bank or building society, otherwise if you make a withdrawal it will no longer be held in your Cash ISA. This means that any tax benefits in respect of the amount withdrawn will be lost and the money withdrawn cannot be repaid into a Cash ISA later in that tax year without impacting your annual ISA allowance for that tax year.

If you want to transfer your Cash ISA for the current tax year you must do so in full. If you have already subscribed to an ISA with another ISA provider in this tax year, you should not make a deposit into an ISA with us for this tax year until the ISA has been transferred in full.

You should check the terms and conditions of the ISA you are transferring from, before you request the transfer as there may be restrictions or charges that apply if you are transferring.

We hope you choose to stay with Charter Savings Bank, however it is possible to transfer your Cash ISA to another provider should you wish to.

You must not withdraw any funds from the account and pay them to your new ISA as those funds will lose their ISA status. You must request the transfer through your new ISA provider, making a separate request for each Cash ISA product you have with us.

You will need to provide them with:

• our name: Charter Court Financial Services (Charter Savings Bank)
• our Account Number: 83495248
• our Sort Code: 20-19-90 (we partner with Barclays Bank to provide this service)
• the account number of each Charter Savings Bank Cash ISA product you want to transfer

If you wish to transfer subscriptions you have made to your Cash ISA with us for the current tax year, you will need to transfer all of those subscriptions in full. For example, if you have a 1 year Fixed Rate ISA and an Easy Access ISA within our Mix & Match ISA platform, you will need to transfer all deposits made in that tax year for both Cash ISA products. In these circumstances you will need to give your new provider the account numbers for the products you wish to transfer.

For Fixed Rate Cash ISAs, you can transfer your Cash ISA to another provider within the fixed rate period, however you will incur a charge by way of loss of interest on each amount you transfer as detailed in the Key Features & Summary Box document.

For Notice Cash ISAs, you can transfer your Cash ISA to another provider within the notice period, however you will incur a charge by way of loss of interest on each amount you transfer as detailed in the Key Features & Summary Box document.

We will continue to pay interest on your savings up to the day your money is sent to your new provider, which will be within 5 working days of us receiving the fully completed ISA Transfer Instruction Form from your new provider.

How do I pay money into my Cash ISA?

Simply tell your bank or building society that you would like to make an electronic payment from your Nominated Account and provide them with the following information:

• our Account Number: 83495248
• our Sort Code: 20-19-90 (we partner with Barclays Bank to provide this service)
• payee: Charter Savings Bank
• reference: your 7 digit account number and Surname

Please ensure your bank or building society correctly quotes your reference; without this we may not be able to allocate your money to your Account and may have to return it without interest.

Please note, Charter Savings Bank is part of Charter Court Financial Services and your Nominated Account provider may have this listed as the payee to verify your transfer.

Standing Orders (from your Nominated Account)

Standing orders can only be made into a Notice or Easy Access Cash ISA – they cannot be made into a Fixed Rate Cash ISA. Any payment received that would take you above your annual ISA allowance will be returned to your Nominated Account without interest.

You can ask your bank to set up a standing order from your Nominated Account for payments to be made into your Account at regular frequencies. Tell your bank or building society that you would like to set up a standing order and provide them with the following information:

• our Account Number: 83495248
• our Sort Code: 20-19-90 (we partner with Barclays Bank to provide this service)
• payee: Charter Savings Bank
• reference: your 7 digit account number and Surname
• frequency of payments

Please note, Charter Savings Bank is part of Charter Court Financial Services and your Nominated Account provider may have this listed as the payee to verify your transfer.

Cheques for initial deposits only (from your Nominated Account)

Cheques are only accepted for initial deposits when opening a new Account and must be from your Nominated Account.

You can send a cheque from your Nominated Account made payable to Charter Savings Bank and your application reference number or seven digit account number.

Transfer from another Charter Savings Bank account

If you’d like to transfer money from a postal account, you’ll need to wait until it reaches maturity. We’ll write to you giving you plenty of time to decide where you’d like to transfer funds to.

If you have an online account, log in to your account, select the account you wish to make the transfer from, the amount and the account you wish to transfer to. The money will reach your Cash ISA within one working day of the date you request the transfer.

How much can I deposit into my Cash ISA?

Every year, the Government sets a maximum amount that can be saved in an ISA in that year – you can find details of this year’s ISA allowance on the HMRC website.

The annual allowance can be split across a cash ISA, stocks and shares ISA, innovative finance ISA and lifetime ISA.

You can only subscribe to one cash ISA in each tax year (6 April to 5 April).

Can I split my allowance between ISAs?

You can split your annual ISA allowance between multiple Cash ISA products held with us.

Your Cash ISA products will be held within our Mix & Match ISA and will count as one Cash ISA for the purposes of your annual allowance and for reporting to HMRC.

Subscriptions to one or more of our ISA products in a tax year doesn’t constitute a subscription to a second Cash ISA in that tax year.

Are there any charges for operating my Cash ISA?

We don’t charge you for any of the normal things you need to do to manage your Cash ISA, however there will be a charge if you request a CHAPS electronic payment.

We may also make a charge by way of loss of interest if the Specific Conditions of your Account allow you to make a withdrawal or transfer from your Account during any fixed rate period or without giving any notice that would normally be required. For more information please check the Specific Conditions of your Account.

In addition we can make charges to you in accordance with the General Savings Conditions, which you can find in our Useful documents, and from time to time you may ask us to carry out certain other things that do incur charges, but we’ll always let you know beforehand.

Please see our Tariff of fees for details.

Can I make a withdrawal from a Fixed Rate Cash ISA?

Yes, although this will be subject to a charge by way of loss of interest, the amount of which depends on the term of your Account. Please refer to your Account’s Specific Conditions for details which are part of the Key Features & Summary Box document which you accepted when you applied for your Account.

Any amounts you withdraw will no longer be held in your Cash ISA. This means that any tax benefits in respect of the amount withdrawn will be lost and the money withdrawn cannot be reinstated in your Cash ISA later in that tax year without impacting your annual ISA allowance for that tax year.

If you experience any difficulty requesting a withdrawal or transfer to another account with us then please phone us as this may be because the amount of the charge exceeds the interest due.

If you wish to make a withdrawal, please log in to your Account.

Can I make a withdrawal from a Notice Cash ISA?

Yes, although you will be required to give a number of days’ notice before accessing the funds. You can, alternatively, make a withdrawal at any time, without giving notice, but this will be subject to a charge by way of loss of interest. The amount of notice required or charge by way of loss of interest made depends on the notice period of your account. Please refer to your Account’s Specific Conditions for details which are part of the Key Features & Summary Box document which you accepted when you applied for your Account.

Any amounts you withdraw will no longer be held in your Cash ISA. This means that any tax benefits in respect of the amount withdrawn will be lost and the money withdrawn cannot be reinstated in your Cash ISA later in that tax year without impacting your annual ISA allowance for that tax year.

If you experience any difficulty requesting a withdrawal or transfer to another account with us then please phone us as this may be because the amount of the charge exceeds the interest due.

If you wish to make a withdrawal, please log in to your Account.

When will my money be available for withdrawal?

If we receive money by electronic payment such as BACS, CHAPS, Faster Payments and standing order, it will be available for withdrawal from the day we receive it provided we receive it before 9pm on that day, otherwise it will be the next day. This also applies to electronic ISA transfers from your previous ISA provider.

If we receive money by cheque (initial deposit only) you will be able to withdraw these funds on the working day after the working day after we receive it. This also applies to paper ISA transfers from your previous ISA provider where we receive the funds being transferred by cheque.

How do I withdraw money from my Cash ISA?

You can arrange a withdrawal by logging in to your online account. You’ll need your User ID, password and memorable details.

Please note withdrawals from certain types of Cash ISAs may be subject to a charge by way of loss of interest, or require notice to be given – please refer to your Account’s Key Features & Summary Box document for more information.

Any amounts you withdraw will no longer be held in your Cash ISA. This means that any tax benefits in respect of the amount withdrawn will be lost and the money withdrawn cannot be reinstated in your Cash ISA later in that tax year without impacting your annual ISA allowance for that tax year.

If you experience any difficulty requesting a withdrawal then please phone us as this may be because the amount of the charge exceeds the interest due.

Can I transfer my existing ISAs from another provider?

Yes. You can transfer all of this year’s subscriptions and those from previous years when you open a new Cash ISA with us. You can provide us with the details of your request during the online application; this can also be done after you have opened a Cash ISA with us by downloading the relevant Transfer Authority Form from our Useful Documents page.

You can transfer from one cash ISA into a new one with a new provider, and you can also transfer money from an existing stocks and shares ISA into a cash ISA.

When transferring an ISA you should always make sure you do it through an ISA transfer request with your bank or building society, otherwise if you make a withdrawal it will no longer be held in your Cash ISA. This means that any tax benefits in respect of the amount withdrawn will be lost and the money withdrawn cannot be repaid into a Cash ISA later in that tax year without impacting your annual ISA allowance for that tax year.

If you want to transfer your Cash ISA for the current tax year you must do so in full. If you have already subscribed to an ISA with another ISA provider in this tax year, you should not make a deposit into an ISA with us for this tax year until the ISA has been transferred in full.

You should check the terms and conditions of the ISA you are transferring from, before you request the transfer as there may be restrictions or charges that apply if you are transferring.

Can I transfer my Charter Savings Bank Cash ISA to another provider?

We hope you choose to stay with Charter Savings Bank, however it is possible to transfer your Cash ISA to another provider should you wish to.

You must not withdraw any funds from the account and pay them to your new ISA as those funds will lose their ISA status. You must request the transfer through your new ISA provider, making a separate request for each Cash ISA product you have with us.

You will need to provide them with:

• our name: Charter Court Financial Services (Charter Savings Bank)
• our Account Number: 83495248
• our Sort Code: 20-19-90 (we partner with Barclays Bank to provide this service)
• the account number of each Charter Savings Bank Cash ISA product you want to transfer

If you wish to transfer subscriptions you have made to your Cash ISA with us for the current tax year, you will need to transfer all of those subscriptions in full. For example, if you have a 1 year Fixed Rate ISA and an Easy Access ISA within our Mix & Match ISA platform, you will need to transfer all deposits made in that tax year for both Cash ISA products. In these circumstances you will need to give your new provider the account numbers for the products you wish to transfer.

For Fixed Rate Cash ISAs, you can transfer your Cash ISA to another provider within the fixed rate period, however you will incur a charge by way of loss of interest on each amount you transfer as detailed in the Key Features & Summary Box document.

For Notice Cash ISAs, you can transfer your Cash ISA to another provider within the notice period, however you will incur a charge by way of loss of interest on each amount you transfer as detailed in the Key Features & Summary Box document.

We will continue to pay interest on your savings up to the day your money is sent to your new provider, which will be within 5 working days of us receiving the fully completed ISA Transfer Instruction Form from your new provider.

What happens when my Fixed Rate Cash ISA reaches its maturity date?

To ensure everything goes smoothly, we’ll contact you at least one month beforehand to remind you of the maturity date and ask you to log in to your online account and check your personal details are up to date.

At least 2 weeks prior to maturity, we’ll contact you again to let you know that your maturity options are available to review and ask you to choose where you’d like your savings transferred to.

If we don’t hear from you, we’ll transfer your savings into a Cash ISA Saver.

How do I close my Cash ISA?

You can close your account by logging in to your online account. You'll need your user ID, password and memorable details.

When you're in your account, select ‘Make a Transaction' and arrange to withdraw all of your money. Please ensure you tick the box to confirm you would like to close the account.

Dependent upon which type of Cash ISA you hold, there may be restrictions or charges by way of loss of interest when closing it. Please see your Key Features & Summary Box document for details.

Any amounts you withdraw will no longer be held in your Cash ISA. This means that any tax benefits in respect of the amount withdrawn will be lost and the money withdrawn cannot be reinstated in your Cash ISA later in that tax year without impacting your annual ISA allowance for that tax year.

If you experience any difficulty closing your Account with us then please phone us as this may be because the amount of the charge exceeds the interest due.

Can I change my mind?

Plans can sometimes change, so if you decide within 14 days of opening your Cash ISA that it’s not right for you and you’d like to cancel your ISA, please call us on 0800 032 9999 or send a secure message from your online Account using your login details, and we’ll close your Account and return your savings as well as any interest you’ve earned.

Please see the Points to Note in the Key Features & Summary Box document for more information.

What happens when my Fixed Rate account reaches its maturity date?

Online accounts

To ensure everything goes smoothly, we’ll contact you at least one month beforehand to remind you of the maturity date and ask you to log in to your online account and check your personal details are up to date.

At least 2 weeks prior to maturity, we’ll contact you again to let you know that your maturity options are available to review and ask you to choose where you’d like your savings transferred to.

Postal accounts

If you have a postal account, we’ll write to you giving you plenty of time to decide where you’d like to transfer funds to.

Postal and online accounts

Once your savings have been transferred, we’ll contact you again to confirm we have carried out your instructions and your new account (if selected) is open.

Maturity options

As we’re part of the OSB Group, we may be able to offer access to exclusive maturity products from either Charter Savings Bank or Kent Reliance.

Have you moved?

You might not have logged in for a while due to having a Fixed Rate account so it’s important that when you choose your options, you check that your address details are up to date. If a move means that you’re no longer a UK resident, please give us a call to go through your maturity options.

My online Fixed Rate Account is about to mature and the rates offered to me are different to the rates on your website

Your maturity options are sent to you a couple of weeks before your online Fixed Rate Account is due to mature. This is to give you enough notice that your account is maturing and for you to consider your options.

This means that, by the time your existing account matures, we may have new accounts or different rates on sale on our website which could differ from the ones we have communicated to you.

You can choose any of the current rates and accounts you see on our website and as an existing customer, you can login and do a few simple steps once you’re logged in.

If you would prefer to take advantage of the maturity rates you were originally offered, then just ensure we receive your instructions 2 working days before your maturity date for an online account.

Do I need to do anything before the maturity date?

Online accounts

Please log in and check that all of your personal details are up to date including your preferred email address and your Nominated Account details (the UK bank account where you send money to and from your Charter Savings Bank account).

Postal accounts

If any of your personal details have changed, especially your postal address, please print, complete and sign the Change of personal details form and return it to the address found on the contact us page.

Important

If a move means that you’re no longer a UK resident, please give us a call to go through your maturity options.

If you wish to change the Nominated Account linked to your online savings account, and you’re a sole account holder you can log in to your account to do this.

After you have requested the change, we will send you a unique code in the post. You’ll need to log in and enter this code to verify the new details.

If you’re a joint online account holder, you can log in and you’ll be asked to download and print a Change of Nominated Account form. You should then return the form to us at the address found on the contact us page.

What can I choose to do with my savings when my Fixed Rate account matures?

Once your account reaches maturity, you can choose where you’d like to transfer your savings to. This can be to more than one place if you wish and, providing this meets the rules for the chosen account(s), we’ll make sure this happens automatically upon maturity.

You can choose to transfer your funds to:

• a new account selected from the options provided either by post or on the Maturity options page in your online account
• an existing account you have with us
• your Nominated Account
• a new account from the range available on our website

As we’re part of the OSB Group, we may be able to offer access to exclusive maturity products from either Charter Savings Bank or Kent Reliance.

Please remember, if you hold an online Cash ISA and choose to transfer some or all of your savings from that account to a non-ISA account (this includes your Nominated Account), you will lose the tax free status of the amount transferred and it cannot be reinstated into another ISA in the same tax year without impacting your annual ISA allowance for that tax year.

Transfer to a new ISA provider

If you would like to transfer your savings to a new ISA provider, choose the Cash ISA Saver from the ‘Maturity options’ page. This is an easy access account that retains your tax free status and enables you to move your savings to another ISA provider at a time of your choosing.

To make an ISA transfer, you will need to contact your new ISA provider and ask to make an ISA transfer - they will then arrange this for you. Don’t forget to tell your new provider the account number(s) for all the accounts you wish to transfer.

If you choose to open the Cash ISA Saver, you will receive a new account number, so we recommend you wait until after your new Cash ISA Saver is open and you know your new account number before requesting the transfer.

Important: To avoid incurring a charge through loss of interest, tick the relevant box on the new provider’s ISA transfer form requesting that the transfer takes place after your maturity date.

How do I find my options?

Online accounts

We’ll contact you by email to confirm your options are available to review, which you’ll find by logging in to your account, identifying the account that is about to mature and selecting:

1. 'Account Options' from the 'Account summary' screen.
2. 'Maturity options' button (this will only show when your options are available).

Postal accounts

We’ll send you a maturity options pack by post, detailing the options available to you, giving you plenty of time to decide where you’d like to transfer funds to.

How do I let you know what I’d like to do?

Online accounts

If you’re an online customer, you can select your maturity options using your online account and the steps below.

Selecting your maturity options online

Please log in to your account, identify the account that is about to mature and select:

1. 'Account Options' from the 'Account summary' screen.
2. 'Maturity options' button (this will only show when your options are available).

Once in the Maturity options page, please select where you’d like to transfer your savings to (this can be to more than one place if you wish) and, providing this meets the rules for the chosen account, we’ll make sure this happens automatically upon maturity.

You can choose to transfer your funds to:

• a new account selected from the table below
• an existing account you have with us
• your Nominated Account
• a new account from the range available on our website

Please remember, if you choose to transfer some or all of your savings from a Cash ISA to a non-ISA account (this includes your Nominated Account), you will lose the tax free status of the amount transferred and it cannot be reinstated into another ISA in the same tax year without impacting your annual ISA allowance for that tax year.

Important: you must select an option no later than 2 calendar days before your maturity date.

If you don’t select an option, your account will automatically become an Easy Access Saver Account for maturing Bonds, or a Cash ISA Saver for maturing Cash ISAs. We'll tell you more about the Saver account and the interest rate payable when we write to tell you about your maturity options.

Transfer to a new ISA provider

If you would like to transfer your savings to a new ISA provider, choose the Cash ISA Saver from the ‘Maturity options’ page. This is an easy access account that retains your tax free status and enables you to move your savings to another ISA provider at a time of your choosing.

To make an ISA transfer, you will need to contact your new ISA provider and ask to make an ISA transfer - they will then arrange this for you. Don’t forget to tell your new provider the account number(s) for all the accounts you wish to transfer.

If you choose to open the Cash ISA Saver, you will receive a new account number, so we recommend you wait until after your new Cash ISA Saver is open and you know your new account number before requesting the transfer.

Important: To avoid incurring a charge through loss of interest, tick the relevant box on the new provider’s ISA transfer form requesting that the transfer takes place after your maturity date.

Postal accounts

If you have a postal account, we’ll write to you giving you plenty of time to decide where you’d like to transfer funds to. You’ll be given a Maturity Options form to complete and return, confirming your choices.

Important: you must select an option no later than 5 calendar days before your maturity date.

If you don’t select an option, your account will automatically become an Easy Access Saver Account.

Important: you don’t have to choose one of the maturity accounts we offer you

As we constantly review our accounts, you may find one you prefer on our website which you can open quickly and simply from your online banking page, or by calling us on 0800 032 9999 if you have a postal account.

If I choose to transfer my savings into a new Charter Savings Bank account, how long will it take to set up?

If you choose to open a new account from the options provided prior to the maturity of your existing account, it will be created using the same details from your existing account. For example, if interest is paid into your existing account monthly, it will be paid into your new account monthly.

If you choose to transfer all or part of your balance to a new or an existing account with us, your savings will arrive on the maturity date. Any amount transferred to your external Nominated Account will arrive within 2 working days of the maturity date.

Please remember, if you choose to transfer some or all of your savings from a Cash ISA to a non-ISA account (this includes your Nominated Account), you will lose the tax free status of the amount transferred and it cannot be reinstated into another ISA in the same tax year without impacting your annual ISA allowance for that tax year.

Transfer to a new ISA provider

If you would like to transfer your savings to a new ISA provider, choose the Cash ISA Saver from the ‘Maturity options’ page. This is an easy access account that retains your tax free status and enables you to move your savings to another ISA provider at a time of your choosing.

To make an ISA transfer, you will need to contact your new ISA provider and ask to make an ISA transfer - they will then arrange this for you. Don’t forget to tell your new provider the account number(s) for all the accounts you wish to transfer.

If you choose to open the Cash ISA Saver, you will receive a new account number, so we recommend you wait until after your new Cash ISA Saver is open and you know your new account number before requesting the transfer.

Important: To avoid incurring a charge through loss of interest, tick the relevant box on the new provider’s ISA transfer form requesting that the transfer takes place after your maturity date.

If I choose to transfer all or some of my savings to my external Nominated Account, when will it arrive?

Any amount transferred to your external Nominated Account will arrive within 2 working days of your savings account maturing.

Please remember, if you choose to transfer some or all of your savings from a Cash ISA to a non-ISA account (this includes your Nominated Account), you will lose the tax free status of the amount transferred and it cannot be reinstated into another ISA in the same tax year without impacting your annual ISA allowance for that tax year.

Transfer to a new ISA provider

If you would like to transfer your savings to a new ISA provider, choose the Cash ISA Saver from the ‘Maturity options’ page. This is an easy access account that retains your tax free status and enables you to move your savings to another ISA provider at a time of your choosing.

To make an ISA transfer, you will need to contact your new ISA provider and ask to make an ISA transfer - they will then arrange this for you. Don’t forget to tell your new provider the account number(s) for all the accounts you wish to transfer.

If you choose to open the Cash ISA Saver, you will receive a new account number, so we recommend you wait until after your new Cash ISA Saver is open and you know your new account number before requesting the transfer.

Important: To avoid incurring a charge through loss of interest, tick the relevant box on the new provider’s ISA transfer form requesting that the transfer takes place after your maturity date.

What will happen with any unpaid interest?

If interest will be unpaid on your maturity date, and you have an online account, you’ll see an Unpaid interest section at the bottom of the page when selecting your maturity options. If this is applicable to you, you’ll be asked to confirm where you’d like any unpaid interest to be paid after your existing account has matured.

If this is not applicable to you, this section will not be displayed.

If you have a postal account, when you choose your maturity options, you’ll also be able to confirm where you’d like any unpaid interest to be paid.

Please note:

• if you already have interest paid to your external Nominated Account this cannot be changed and will arrive in your account on the maturity date or the next working day.
• if your account matures over the weekend or on a Bank Holiday and you are transferring some or all of your savings to a new or existing Charter Savings Bank account, your interest will transfer on that day.
• if your account matures over the weekend or on a Bank Holiday and you are transferring some or all of your savings to your external Nominated Account, you may earn additional interest for these non-working days which will be included in the amount transferred.

Can I make additional deposits into my new Charter Savings Bank account?

If you select a new online Charter Savings Bank Fixed Rate Bond and want to make a further deposit into it, you’ll have 14 days from the maturity date to do so.

If you have selected a new postal Fixed Rate Bond account, and want to make a further deposit into it, you’ll have 30 days from the maturity date to do so.

If you select a new Charter Savings Bank Fixed Rate Cash ISA and want to make a further deposit into it, you’ll have 30 days from the maturity date to do so.

When setting up your payment from your Nominated Account, please ensure you quote Charter Savings Bank as the payee.

Please use your new 7 digit account number and your surname as the payment reference – any money sent using your old account details may be returned without interest.

The total amount you can deposit will be dependent on the maximum balance applicable to the account you choose.

Please see paying money into your account for more information.

What will happen if I don’t select an option?

If you don’t select any of the options available to you, your account will become an easy access account. You’re then able to move your savings to a new or existing Charter Savings Bank account (subject to the rules of the account) or to transfer them back to your Nominated Account if you prefer.

Please remember, if you choose to transfer some or all of your savings from a Cash ISA to a non-ISA account (this includes your Nominated Account), you will lose the tax free status of the amount transferred and it cannot be reinstated into another ISA in the same tax year without impacting your annual ISA allowance for that tax year.

Transfer to a new ISA provider

If you would like to transfer your savings to a new ISA provider, choose the Cash ISA Saver from the ‘Maturity options’ page. This is an easy access account that retains your tax free status and enables you to move your savings to another ISA provider at a time of your choosing.

To make an ISA transfer, you will need to contact your new ISA provider and ask to make an ISA transfer - they will then arrange this for you. Don’t forget to tell your new provider the account number(s) for all the accounts you wish to transfer.

If you choose to open the Cash ISA Saver, you will receive a new account number, so we recommend you wait until after your new Cash ISA Saver is open and you know your new account number before requesting the transfer.

Important: To avoid incurring a charge through loss of interest, tick the relevant box on the new provider’s ISA transfer form requesting that the transfer takes place after your maturity date.

Can I change my mind and cancel my account?

You cannot cancel or close a fixed rate bond.

We understand that things can change unexpectedly and so, if you require access to your savings earlier than your notice period allows or before your maturity date, you can call us to discuss this. We may ask you to help us understand your change in circumstance which may include a request for supporting documentation. Any decision that is made, is at our discretion.

For all other accounts, including all Cash ISAs, if you change your mind within 14 days of opening your account, you can cancel your account, just let us know and we’ll return your savings and any interest earned.

More information is contained in the Key Features & Summary Box document for your account.

Once your account reaches maturity, you can choose where you’d like to transfer your savings to. This can be to more than one place if you wish and, providing this meets the rules for the chosen account(s), we’ll make sure this happens automatically upon maturity.

You can:

• Choose a new account from the options provided either by post or on the Maturity options page in your online account
• Transfer your savings to an existing account you have with us
• Transfer your savings to your Nominated Account
• Take a look at our website to see if a different account works for you and is best for your savings

As we’re part of the OSB Group, we may be able to offer access to exclusive maturity products from either Charter Savings Bank or Kent Reliance.

Please remember, if you hold an online Cash ISA and choose to transfer some or all of your savings from that account to a non-ISA account (this includes your Nominated Account), you will lose the tax free status of the amount transferred and it cannot be reinstated into another ISA in the same tax year without impacting your annual ISA allowance for that tax year.

Transfer to a new ISA provider

If you would like to transfer your savings to a new ISA provider, choose the Cash ISA Saver from the ‘Maturity options’ page. This is an easy access account that retains your tax free status and enables you to move your savings to another ISA provider at a time of your choosing.

To make an ISA transfer, you will need to contact your new ISA provider and ask to make an ISA transfer - they will then arrange this for you. Don’t forget to tell your new provider the account number(s) for all the accounts you wish to transfer.

If you choose to open the Cash ISA Saver, you will receive a new account number, so we recommend you wait until after your new Cash ISA Saver is open and you know your new account number before requesting the transfer.

Important: To avoid incurring a charge through loss of interest, tick the relevant box on the new provider’s ISA transfer form requesting that the transfer takes place after your maturity date.