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Frequently asked questions
We've put together the answers to some of the most commonly asked questions about our savings accounts.
Interest rate summary
Interest rates for variable rate accounts and accounts that are operated by post can be found in this section.
Useful documents
Some key documents that you may find useful are available for you to download, print or save on your home computer or smart device.
Financial Services Compensation Scheme
Your eligible deposits held by a UK establishment of Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit www.fscs.org.uk.
