Online banking commitment
Keeping your money safe is important to us. You should check your statement regularly and tell us about any unauthorised withdrawals as soon as possible. We’ll normally refund any unauthorised withdrawals and any lost interest provided you’ve taken reasonable precautions to keep your security details safe and not acted fraudulently.
For more information and guidance on this, on security and your part in keeping your details secure please see the General Savings Conditions in our Useful documents.
If you believe someone may know your password or memorable details, please contact us immediately. We’ll check your account and set up new security details straight away.
Financial Services Compensation Scheme
Your eligible deposits held by a UK establishment of Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit www.fscs.org.uk.