Privacy Notice

About us

Charter Savings Bank is a trading name of Charter Court Financial Services Limited which is part of the Charter Court Group. The Charter Court Group is made up of Charter Court Financial Services Group plc and its subsidiary companies Charter Court Financial Services Limited, Charter Mortgages Limited, Exact Mortgage Experts Limited and Broadlands Finance Limited. Charter Court Financial Services Limited also trades under the name of Precise Mortgages.

Charter Court Financial Services Limited will be a data controller of any personal data it holds about you and the account(s) you have with us. We may share this information with other parts of the Charter Court Group. Where this occurs, they will be a separate data controller in respect of that personal data, and this Privacy Notice will also apply to the processing they undertake, unless they provide you with an alternative Privacy Notice.

A data controller is an individual or organisation which decides how your personal data will be used. The data controller is referred to as “we”, “us” and “our” in this Privacy Notice.

If you require any further information or wish to contact us or our Data Protection Officer at any time our contact details are:

Post

Write to us at:

Charter Savings Bank
PO Box 855
Wallsend
NE28 5BL

Telephone

Call us on 0800 032 9999.

Secure message

If you're an existing customer, log in to your account and send us a secure message.

Email

If you're not an existing customer, you can contact us by emailing [email protected].

Or, you can contact the Data Protection Officer directly by emailing
[email protected].

As email isn't a secure channel, please don't include any personal details in any messages you send.

Use of our website

We don’t collect personal data from people browsing our websites. When someone browses our websites we only collect standard internet log information and details of visitor behaviour patterns. We do this by using cookies.

We do this to find out things such as the number of visitors to various parts of the website, the route people take to see how easy it is to access information and what web browsers are being used to ensure that we can provide the best and smoothest experience for our visitors.

We don't make any attempt to find out the identities of those browsing our website. We will not associate any data gathered from people browsing this website with any personally identifying information from any source.

For more information on how we use cookies please see our cookie policy.

If you provide us with personal data through our website, we’ll provide you with our Privacy Notice either when you register with us, when you provide us with that personal data or when we give you notice of a change to a Privacy Notice we have previously provided to you.

Privacy Notices and our obligations under Data Protection Laws

Applicable Data Protection laws, (including the General Data Protection Regulation 2016 and the Data Protection Act 2018), impose obligations on us as the data controller, when we collect or create, hold, amend, disclose, share or otherwise use or erase/destroy (collectively referred to as processing) your personal data and give you, as the data subject, rights over your personal data.

One such obligation is to process, (e.g. collect, hold, use or erase) your personal data fairly, lawfully and in a transparent manner. Our Privacy Notices meet that obligation by explaining what personal data we will hold about you, how we will process your personal data, why we process your personal data, the lawful grounds on which we are processing it and how long we hold your personal data for. It also sets out some of your legal rights.

We may change our Privacy Notices in the future. If we make any substantial and/or material changes and those changes materially affect you, we’ll inform you of any changes before they take effect.

Your legal rights

You have a number of rights over your personal data processed by us. These include your rights to request:

  • Access to your personal data. You may request a copy of the personal data that we hold about you.
  • Accuracy of your personal data. You may request that we correct incomplete, inaccurate or outdated personal data. We take sensible steps to make sure that personal data is accurate, complete, and current. You can help us do this by notifying us of any changes to your personal data.
  • Transmission of personal data. You may request that we transfer personal data you have provided to us to you or to another person.
  • Erasure of personal data. You may request that we delete your personal data.
  • That the processing of your personal data be restricted. You may request that our use of your personal data ends, is restricted or limited.

The extent of these rights are limited by law and we may not act on part or all of your request(s) where the right(s) are not applicable. If we don’t act on your request we will explain our reasons for not doing so when responding to your request.

If you require any further information about how we handle your personal data, including details of the relevant credit reference agencies and fraud prevention agencies we use, or wish to make a request to exercise any of your rights under applicable Data Protection Laws, please contact our Data Protection Officer.

How to complain

If you're unhappy with the outcome of any of your requests to exercise your rights, or how we handle your personal data then please let us know.

You are also entitled to complain to the Information Commissioner’s Office:

Post

Write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email

Send a message to [email protected].

Telephone

Call them on 0303 123 1113.

Financial Services Compensation Scheme

Financial Services Compensation Scheme

Your eligible deposits with Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit www.fscs.org.uk.