Contact us

If you'd like to talk to us about your account or any of our savings products, we'd love to hear from you. You can get in touch in one of the following ways.

Picture Of call centre


Call us on 0800 032 9999

If you’re calling from outside the UK please contact us on +44 330 123 1111.

The international number is charged at your telephone provider's international call rates.

We're open from:

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday
  • Friday:
  • Saturday:
  • Sunday:
    • 8am to 8pm (excluding bank holidays)
    • 8am to 8pm
    • 8am to 8pm
    • 8am to 8pm
    • 8am to 6.30pm
    • 9am to 5pm
    • 10am to 4pm

    Secure message

    If you're an existing customer, log in to your account and send us a secure message.


    If you're not an existing customer you can contact us by emailing

    As this isn't a secure channel, please don't include any personal details in any emails sent to this address.


    If you'd like to write to us, or need to send extra information, please use the following address:

    Charter Savings Bank
    PO Box 855
    NE28 5BL


    If you wish to make a complaint, please visit this page for more details.

    Media contacts

    For all media enquiries please contact:

    Patrick Evans - Executive Director, Citigate Dewe Rogerson
    DD: 020 7282 2913
    Mob: 07774 133 934

    Please contact David O’Mara, Mortgage and Savings Marketing Manager
    at for profile pictures or logos for press.

    View latest news here

    Financial Services Compensation Scheme

    Financial Services Compensation Scheme

    Your eligible deposits with Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit