Complaints Publication Report
We fully investigate any complaints we receive and aim to resolve them to the satisfaction of the customer.
Firm name: Charter Court Financial Services Limited
Group: N/A
Other firms included in this report: None
Period covered in this report: : 1 January 2023 – 30 June 2023
Brands/trading names covered: Precise Mortgages and Charter Savings Bank
Product/service
grouping
|
Provision**
(at reporting
period end
date)
|
Intermediation
(within the
reporting
period)
|
Number of
complaints
opened
|
Number of
complaints
closed
|
Percentage
closed within
3 days
|
Percentage
closed after
3 days but
within 8 weeks
|
Percentage
upheld
|
Main cause of
complaints
opened
|
Banking and
credit cards
|
3 per 1,000
accounts
|
- |
710 |
719 |
42.55% |
57.44% |
38.24% |
General admin/
customer
service
|
Home finance |
15 per
1,000 balances
outstanding
|
- |
1167 |
1120 |
13.30% |
86.07% |
29.37% |
General admin/
customer
service
|
General insurance
and pure protection*
|
- |
- |
- |
- |
- |
- |
- |
- |
Decumulation, life
and pensions*
|
- |
- |
- |
- |
- |
- |
- |
- |
Investments* |
- |
- |
- |
- |
- |
- |
- |
- |
Credit related* |
- |
- |
- |
- |
- |
- |
- |
- |
Claims
management*
|
- |
- |
- |
- |
- |
- |
- |
- |
*We do not offer these products
**Number of complaints opened by volume of business