Charter Savings Bank named one of the UK’s most inspiring companies

12 May 2017

Charter Court Financial Services Limited (CCFS), the owner of Charter Savings Bank, has been named as one of the UK’s most inspiring companies in an influential report which showcases the country’s most dynamic businesses.

The Wolverhampton-based financial services company has been included in the London Stock Exchange Group’s 1,000 Companies to Inspire Britain 2017 report.

The report features small and medium-sized companies from more than 40 sectors which have demonstrated positive growth in revenue and strong performance in their areas of expertise.

Founded in 2008, it is the first time CCFS has been included in the report, and comes just months after it was ranked, for the second year running, in The Sunday Times 100 Best Companies to Work For. CCFS was named the third best company to work for in 2017, after featuring tenth on the list in 2016.

CCFS employs more than 450 people. It offers savings products which regularly feature at the top of the best buy tables, and is a top 20 UK mortgage lender.

Ian Lonergan, CEO of CCFS, commented: “We’re delighted to be named one of the London Stock Exchange Group’s 1,000 Companies to Inspire Britain 2017.

“To achieve recognition in such a prestigious publication less than 10 years after the company was founded is testament to the hard work and dedication everyone who works for the business has put in.”

Xavier Rolet, Chief Executive of the London Stock Exchange Group, highlighted CCFS as an example of how London’s dominance is being challenged by the West Midlands and other regions.

“CCFS is a successful specialist bank that is growing rapidly and has created more than 450 jobs in a sector which is traditionally associated with the Square Mile in the City of London,” he said.

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Wolverhampton firm tops Sunday Times list

10 March 2017

Charter Court Financial Services (CCFS) has been ranked third in The Sunday Times 100 Best Companies to Work For 2017.

CCFS employs more than 450 people at its headquarters in Wolverhampton. It offers an award-winning range of mortgages, and savings products which regularly feature at the top of the best buy tables.

The Sunday Times 100 Best Companies to Work For is an annual survey ranking the cream of Britain's happy and motivated workforces. Its appearance each year is now a highly anticipated event in the business calendar.

The survey is widely acknowledged as the most extensive research into employee engagement carried out in the country due to the methods of data-gathering and analysis it uses. Scores and ratings are based on employee opinions, and each year the questionnaires are revised and updated to reflect current workplace concerns.

Ian Lonergan, CEO of CCFS, commented: “We’re delighted to be named in the top ten of the Sunday Times 100 Best Companies to Work For survey for the second year running. We would not have been able to achieve this prestigious award without our fantastic employees. This accolade, which is voted for by our employees, is a great acknowledgement of the culture and working environment we’ve all worked so hard to achieve.”

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New FSCS limit increased to £85,000

02 February 2017

On Monday 30 January, the amount of eligible deposits that are protected by the Financial Services Compensation Scheme (FSCS) increased to £85,000 per individual (£170,000 for joint accounts).

The limit reflects the requirement for the deposit protection limit to mirror the European level of 100,000 Euros. It was reduced to £75,000 last summer following the pound’s rise against the Euro. However, as the value of the pound has fallen following the decision to leave the EU, the Prudential Regulation Authority has raised the UK limit to bring it back in line with the European level.

Savers should bear in mind that the limit is per individual, per bank, building society or credit union. If a bank has more than one brand name, then the limit is applied to the total deposits you have with all the brands of that bank.

Charter Savings Bank does not share a banking licence with any other bank or take deposits under any other brand name, so all your eligible deposits with Charter Savings Bank are protected up to the full £85,000.

For banks which are part of a bigger group operating under the same banking licence, the level protected will be a maximum of £85,000 (£170,000 for joint accounts) for all deposits held with that bank, even if the savings are held with different brands of that bank.

Paul Whitlock, Director of Savings at Charter Savings Bank, said: “Knowledge that your money is safe should anything go wrong is incredibly important to savers, something our own research confirms. We’re pleased that the Financial Services Compensation Scheme protection is going back up to £85,000, as it offers savers an increased level of reassurance.

“Savers across the country should take this opportunity to review the banks that currently hold their savings to ensure they don’t unwittingly hold savings twice with the same institution.

“Some banks, for example HSBC and First Direct, operate under a single banking licence, which means that protection is shared even if the money is held under different trading names.

“Although a banking collapse may appear unlikely, it’s always better to be prudent, and it’s a good idea to spread your savings across a number of providers with different banking licences to make sure it’s all protected should the worst happen.”

For more information, visit the FSCS website (

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Vote for Charter Savings Bank

04 October 2016
Complete the Moneyfacts survey and you could win £1,000. Charter Savings Bank has been nominated as a finalist in the 2017 Consumer Moneyfacts Awards in the 'Online Savings Provider of the Year' category, we would love to win this award for the second year running, but in order to win, we really need your vote. Click here to vote.
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Security savvy – how to make sure you’re protected online

07 September 2016

Nearly six million cases of fraud and cybercrime are committed every year in the UK, which means that one in ten of us have fallen foul of fraudsters in the past year alone.

Whilst that may be an alarming thought, the reality is that fraud can happen to anyone, anywhere, at any time. According to the Office for National Statistics (ONS), the most common types of fraud in the last year were “bank and credit account” frauds, with 2.5 million incidents reported. And it’s on the rise.

As part of the on-going battle against fraud, Charter Savings Bank has a number of safeguards to protect your identity and your savings. From keeping personal details safe and secure, to monitoring your account for any unusual activity, we have a range of controls and policies in place as you’d expect from a bank.

For obvious reasons, we can’t publicise these controls (fraudsters read newsletters too) but it’s worth pointing out that one of the strongest safeguards for Charter Savings Bank customers is also one of the simplest, and that is to ensure that everyone has a ‘nominated account’.

When you open a new savings account with us, we ask you for a nominated account (usually people choose their main current account) from which to fund your new savings account. Just as your nominated account is the only place from which you can transfer money to Charter Savings Bank, it is also the only place that your savings can be sent back to (for example, when a bond matures or after you’ve given notice on a Notice Account).

This means that even if a fraudster did somehow manage to access your savings (for example, if you didn’t keep your password safe), the only place they could transfer your savings to is back to your own nominated account.

In addition to the safeguards we have in place, there are also a number of steps that you can take, as an account holder, to avoid falling prey to fraudsters. Be ‘Password Picky’

When you pick your password, rather than thinking of a single word, consider choosing a memorable phrase and then take the first letter of each word to form your password. For example: My Savings Are Safe With Charter Savings Bank would become MSASWCSB.

Then, change letters to similar looking numbers (‘A’ looks like a ‘4’ and ‘S’ looks like a ‘5’) to make your password M545WC5B

What looks like a random mix of letters and symbols is a lot harder for a fraudster to crack than your old school or the name of your cat. To strengthen your password you should think about adding symbols and more numbers, but don’t make it your date of birth, you might be surprised how easy that is for fraudsters to find online.

Personal Information is Personal

Don’t ever give out personal information, through email or over the phone, unless you initiated the conversation and know exactly who you are speaking to. If someone calls you, ask for a number to ring them back on and check with your provider to make sure the number is legitimate.

Fraudsters can also use emails (sometimes called ‘Phishing’) to try and get your personal banking details. This should always raise a red flag: banks are extremely unlikely to ask you to update any information by email. Also avoid clicking any links on emails that are suspicious.

Only visit your bank’s website by entering the address into your browser or using a bookmark which has the correct address.

Secure your Security

When out and about, always make sure you are using a secure internet connection when logging onto your internet banking, applying for a new account, or doing anything that requires you to hand over personal details. Never use free public Wi-Fi for banking. Whilst it may seem convenient, it is unlikely to be secure and there may be people monitoring the information being transferred.

The address bar should always have an ‘https’ at the beginning of the address and the padlock symbol to show it is secure.

Build Your Defences

A personal firewall protects your computer and private network from malicious software or malware. Malware can infect your computer and affect it a number of ways. Perhaps the most risky to your banking security is the spying software that can infect your computer or network.

Antivirus software should help protect you from this, as will being vigilant about any unusual emails you may receive.

To some people, all this might seem a bit difficult or intimidating but it’s mainly common sense. After all, you wouldn’t dream of giving sensitive information to a stranger in the street just because they asked nicely and seemed to be trustworthy. If you’re in any doubt or think your security has been compromised in any way, just give us a call and let us know so that we can help you.

There are plenty of online resources with helpful tips on security, for example provides information on all aspects of online safety, not just banking.

And in the meantime, please remember: set a nominated account, choose a strong password, keep it secret and be alert.

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Smart Money 1996 - Latest blog from Paul Whitlock, Director of Savings

07 September 2016

1996. That was quite a year.

It was the year that Dolly the Sheep was born; my favourite Dr Who, Jon Pertwee left us (I prefer to think he regenerated); and the Spice Girls arrived like a force of nature.

Where did those 20 years go?

1996 was also the year that I began a new career in Financial Services and so, for me, 2016 is a reasonably large milestone in my life in the world of savings.

Having a few years under my belt, I was asked recently ‘what’s the best piece of advice you could give your younger self?’ It’s a great question and it really got me thinking, not least of all because I have a 14 year old son and I find myself imparting more and more dad-wisdom nowadays, everything from: ‘Always ask nicely’ to ‘Brush your teeth before you put on your tie’

When it comes to money though, there’s one piece of advice that I try to drum into him at every opportunity: That’s certainly something I’ve lived by, and it’s led me to think about other money-related things I’d like to have known 20 or 30 years ago:

  • When it comes to work, do something you love. Don’t worry about the money…that will follow. And if it doesn’t, at least you’re doing something you love.
  • No matter how little, start saving and investing early, do it every month and don’t stop doing it. Ever.
  • Don’t try to keep up with the Joneses...they’re trying to keep up with someone too (it may even be you!).
  • Don’t miss out on the trip of a lifetime.
  • It may seem expensive today but the memories will last forever.
  • Impulse-buying can be an expensive habit. Break the habit. If you think you need something, wait 48 hours before buying it. You’ll be surprised how many times you don’t go back to make the purchase.
  • If you do nothing else, have an emergency fund. Squirrel it away and don’t even think about it. One day you might be very glad you did. Hopefully though, you never will.

If you’re lucky enough to be in your 20s and think some of these can be useful to you, then great…why learn the hard way! Why not benefit from the mistakes of those who have a chronological head start on you. If you’re a little older and, like me, you’re able to look back 20 or 30 years, then don’t forget that you can’t change the past but you can take your combined experiences and learnings and apply them today, tomorrow and next week so that hopefully they can bring you a brighter future.

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Financial Services Compensation Scheme

Financial Services Compensation Scheme

Your eligible deposits with Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit