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Security savvy – how to make sure you’re protected online

07 September 2016

Nearly six million cases of fraud and cybercrime are committed every year in the UK, which means that one in ten of us have fallen foul of fraudsters in the past year alone.

Whilst that may be an alarming thought, the reality is that fraud can happen to anyone, anywhere, at any time. According to the Office for National Statistics (ONS), the most common types of fraud in the last year were “bank and credit account” frauds, with 2.5 million incidents reported. And it’s on the rise.

As part of the on-going battle against fraud, Charter Savings Bank has a number of safeguards to protect your identity and your savings. From keeping personal details safe and secure, to monitoring your account for any unusual activity, we have a range of controls and policies in place as you’d expect from a bank.

For obvious reasons, we can’t publicise these controls (fraudsters read newsletters too) but it’s worth pointing out that one of the strongest safeguards for Charter Savings Bank customers is also one of the simplest, and that is to ensure that everyone has a ‘nominated account’.

When you open a new savings account with us, we ask you for a nominated account (usually people choose their main current account) from which to fund your new savings account. Just as your nominated account is the only place from which you can transfer money to Charter Savings Bank, it is also the only place that your savings can be sent back to (for example, when a bond matures or after you’ve given notice on a Notice Account).

This means that even if a fraudster did somehow manage to access your savings (for example, if you didn’t keep your password safe), the only place they could transfer your savings to is back to your own nominated account.

In addition to the safeguards we have in place, there are also a number of steps that you can take, as an account holder, to avoid falling prey to fraudsters. Be ‘Password Picky’

When you pick your password, rather than thinking of a single word, consider choosing a memorable phrase and then take the first letter of each word to form your password. For example: My Savings Are Safe With Charter Savings Bank would become MSASWCSB.

Then, change letters to similar looking numbers (‘A’ looks like a ‘4’ and ‘S’ looks like a ‘5’) to make your password M545WC5B

What looks like a random mix of letters and symbols is a lot harder for a fraudster to crack than your old school or the name of your cat. To strengthen your password you should think about adding symbols and more numbers, but don’t make it your date of birth, you might be surprised how easy that is for fraudsters to find online.

Personal Information is Personal

Don’t ever give out personal information, through email or over the phone, unless you initiated the conversation and know exactly who you are speaking to. If someone calls you, ask for a number to ring them back on and check with your provider to make sure the number is legitimate.

Fraudsters can also use emails (sometimes called ‘Phishing’) to try and get your personal banking details. This should always raise a red flag: banks are extremely unlikely to ask you to update any information by email. Also avoid clicking any links on emails that are suspicious.

Only visit your bank’s website by entering the address into your browser or using a bookmark which has the correct address.

Secure your Security

When out and about, always make sure you are using a secure internet connection when logging onto your internet banking, applying for a new account, or doing anything that requires you to hand over personal details. Never use free public Wi-Fi for banking. Whilst it may seem convenient, it is unlikely to be secure and there may be people monitoring the information being transferred.

The address bar should always have an ‘https’ at the beginning of the address and the padlock symbol to show it is secure.

Build Your Defences

A personal firewall protects your computer and private network from malicious software or malware. Malware can infect your computer and affect it a number of ways. Perhaps the most risky to your banking security is the spying software that can infect your computer or network.

Antivirus software should help protect you from this, as will being vigilant about any unusual emails you may receive.

To some people, all this might seem a bit difficult or intimidating but it’s mainly common sense. After all, you wouldn’t dream of giving sensitive information to a stranger in the street just because they asked nicely and seemed to be trustworthy. If you’re in any doubt or think your security has been compromised in any way, just give us a call and let us know so that we can help you.

There are plenty of online resources with helpful tips on security, for example provides information on all aspects of online safety, not just banking.

And in the meantime, please remember: set a nominated account, choose a strong password, keep it secret and be alert.

Financial Services Compensation Scheme

Financial Services Compensation Scheme

Your eligible deposits with Charter Savings Bank are protected up to a total of £75,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit www.fscs.org.uk.