Privacy policy


Please note that our privacy policy will be reviewed regularly and may be changed from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we may disclose it.

Our commitment to you

We recognise that your privacy is important. Our policies and procedures are designed to comply with the Data Protection Act 1998 and we therefore give you our commitment to process any personal information you share with us with your absolute privacy in mind.

Any personal information you give to us will always be processed in accordance with the UK Data Protection Act 1998. We will only use the personal information you provide to deliver the services you have requested, or for our lawful, disclosed purposes. We will not make your personal details available outside of our Group without your consent, unless obliged by law.

We will never sell or rent your name or personal information to any third party without your permission. We never sell or rent any mailing list that we may maintain.

Information we collect via this website and how we use it

We don't collect any personal information from people entering the 'public' areas of our site.

All we do is gather information on the numbers of visitors to certain areas of the site and about the places in the UK that visitors access the site from.

If you open an account however, and register to use the secure area of the site, we'll ask you for personal information about yourself which we'll keep confidential and won't share outside of our Group.

Once collected, personal information may be stored manually or electronically.

If false or inaccurate information is given to us and we suspect or identify fraud, we'll record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention.

By using our website, you agree that we may use the information we collect for these purposes.

Use of cookies

Cookies collect information about your use of the website, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. This website may automatically track certain information about you in the course of you using this website, such as your IP address and browser identification.

The information collected by cookies enables us to understand the use of our site, including the identity and number of visitors we have, the pages viewed per session, time exposed to particular pages etc. This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly.

Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of a website will not function properly if you refuse cookies.

Please visit to discover how to disable and delete cookies.

To help us improve our services, we may record or monitor phone calls.

Questions regarding this Privacy Policy should be addressed in writing to:

The Data Protection Officer
Charter Savings Bank
PO Box 855
NE28 5BL

Financial Services Compensation Scheme

Financial Services Compensation Scheme

Your eligible deposits with Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit